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PostPosted: Sat Apr 07, 2007 13:12 
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I've had two emails from Roger.

Apparently from his perspective Safe Speed has been down all morning.

He can't even access it via IP address at: http://66.29.138.186

Traffic from the logs at the hosts seems normal, so I'm thinking Roger's problem is pretty local.

I'm guessing that there's some sort of cabling or routing server problem. Any ideas how we can narrow it down? I don't know who Roger's ISP is yet.

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PostPosted: Sat Apr 07, 2007 13:30 
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Ask Roger to do a "traceroute" (tracert in Windows) from him to your server and note where the routing falls over. If possible, ask him to pm you the trace.

I don't have any issues - so I'm pm'ing you a traceroute from me to you so that you can compare the two to see if there's any common routing.

HTH,

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PostPosted: Sat Apr 07, 2007 13:39 
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willcove wrote:
Ask Roger to do a "traceroute" (tracert in Windows) from him to your server and note where the routing falls over. If possible, ask him to pm you the trace.


:yesyes: Great minds... I emailed that exact suggestion to Roger at 12:54.

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PostPosted: Sat Apr 07, 2007 13:48 
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Roger's Tracert:

Quote:
-------- Original Message --------
Subject:
RE: You're probably aware but in case not...
Date:
Sat, 7 Apr 2007 13:40:05 +0100
From:
"Roger Pittock" <roger.withheld>
To:
"'Paul Smith'" <psmith@safespeed.org.uk>
References:
<000001c778f3$47fe6970$0202a8c0@Exentia> <4617734E.2F7DC43A@safespeed.org.uk> <002401c7790a$063b4550$0202a8c0@Exentia>
<46178AC4.2B9328BC@safespeed.org.uk>




Connecting via f2s (Freedom2Surf), ping times out, tracert gives



Microsoft(R) Windows DOS

(C)Copyright Microsoft Corp 1990-2001.



C:\DOCUME~1\USER>tracert safespeed.org.uk



Tracing route to safespeed.org.uk [66.29.138.186]

over a maximum of 30 hops:



1 1 ms <1 ms <1 ms 192.168.2.1

2 19 ms 29 ms 26 ms l1.ar10.hx4.bb.pipex.net [194.106.38.250]

3 30 ms 25 ms 14 ms ge-2-0-1.cr01.hx4.dsl.pipex.net [62.241.161.38]



4 20 ms 27 ms 27 ms 158.43.27.117

5 29 ms 27 ms 30 ms so-3-0-0.xr1.lnd2.alter.net [158.43.233.106]

6 19 ms 14 ms 29 ms so-0-1-0.TR1.LND2.ALTER.NET [146.188.7.222]

7 100 ms 103 ms 95 ms so-6-0-0.IR1.DCA4.ALTER.NET [146.188.8.169]

8 103 ms 97 ms 98 ms 0.so-1-0-0.IL1.DCA6.ALTER.NET [146.188.13.37]

9 97 ms 100 ms 99 ms 0.so-6-1-0.XT1.DCA5.ALTER.NET [152.63.42.185]

10 110 ms 113 ms 109 ms 0.so-6-0-0.BR1.DCA5.ALTER.NET [152.63.43.169]

11 176 ms 101 ms 99 ms cpr1-pos-6-2.VirginiaEquinix.savvis.net [208.173

.10.137]

12 98 ms 99 ms 154 ms bcs1-so-3-1-0.Washington.savvis.net [208.173.10.

202]

13 114 ms 112 ms 148 ms dcr1-so-4-3-0.Chicago.savvis.net [204.70.192.22]



14 157 ms 156 ms 175 ms dcr2-so-2-0-0.Denver.savvis.net [204.70.192.133]



15 145 ms 157 ms 156 ms dcr1-so-5-0-0.denver.savvis.net [204.70.192.141]



16 169 ms 171 ms 170 ms acr1-so-1-0-0.Seattle.savvis.net [204.70.193.61]



17 173 ms 169 ms 170 ms bpr3-so-0-0-0.SeattleSwitchDesign.savvis.net [20

8.172.83.61]

18 172 ms 170 ms 171 ms 208.173.50.18

19 189 ms 186 ms 183 ms 216.229.166.13

20 176 ms 185 ms 185 ms 216.229.166.187

21 398 ms 213 ms 219 ms advantagecomm-gw.go180.net [64.35.142.54]

22 * * * Request timed out.

23 * * * Request timed out.

24 * * * Request timed out.

25 * * * Request timed out.

26 * * * Request timed out.

27 * * * Request timed out.

28 * * * Request timed out.

29 * * * Request timed out.

30 * * * Request timed out.



Trace complete.



C:\DOCUME~1\USER>



WTF????

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PostPosted: Sat Apr 07, 2007 13:58 
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This I don't understand. Both Roger and I are routing through advantagecomm-gw.go180.net [64.35.142.54] and in my case www.safespeed.org.uk is the next step (and successful).

All that I can think of is that someone on Roger's route doesn't like you and is blocking traffic to/from www.safespeed.org.uk. Has anyone else reported routing failures?

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PostPosted: Sat Apr 07, 2007 14:45 
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willcove wrote:
All that I can think of is that someone on Roger's route doesn't like you and is blocking traffic to/from www.safespeed.org.uk.


Yeah. That's exactly what I concluded over lunch.

willcove wrote:
Has anyone else reported routing failures?


Not yet, no. And I made this post on Pistonheads about 90 minutes ago:

http://www.pistonheads.com/gassing/topi ... 8&f=10&h=0 (requires free registration)

Quote:
Hiya,

I've had a report that someone can't access the Safe Speed website today at www.safespeed.org.uk nor at its IP address of http://66.29.138.186

It's working fine from here, but I can't usefully ask folk on Safe Speed if they are having access problems because if they were they wouldn't see the message!

If you CAN'T access Safe Speed today please reply and give your ISP.


No replies as yet.

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PostPosted: Sat Apr 07, 2007 18:00 
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Looks like a screwy routing table somewhere.

Thought the East Coast USA route looked a bit funny, so tried mine, which yielded a similar route! Where are the SS servers located?


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PostPosted: Sat Apr 07, 2007 18:16 
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RobinXe wrote:
Looks like a screwy routing table somewhere.

Thought the East Coast USA route looked a bit funny, so tried mine, which yielded a similar route! Where are the SS servers located?


Seattle.

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PostPosted: Sat Apr 07, 2007 18:23 
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Well, advantagecomm-gw.go180.net [64.35.142.54] is my last hop before the SS server, and I get the site fine, clearly, so that router is okay.

Must be an ISP issue.


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PostPosted: Sat Apr 07, 2007 19:40 
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Test post by proxy - what IP does it show up as I wonder? My real IP is .... 83.67.9.56

Edit: It shows up as 208.101.43.2 - "youhide". Well I never. I have never done anything anonymously (that I can remember) in my life before - now I am driven to this because - somehow - my ISP has put the blocks on me getting here via a legit route. Curiouser and curiouser.

Thanks everyone for help - been out most of the afternoon so only just catching up with this - and still I can't get on via the front door to here (but no problem at all with all my other regular haunts).


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PostPosted: Sat Apr 07, 2007 19:50 
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Using SmaSpade I got the following.

04/07/07 19:46:37 Fast traceroute www.safespeed.org.uk
Trace www.safespeed.org.uk (66.29.138.186) ...
1 No Response * * *
2 195.166.128.93 30ms 32ms 51ms TTL: 0 (lo0.plusnet.thn-ag2.plus.net ok)
3 84.92.4.169 30ms 32ms 112ms TTL: 0 (vl604.thn-gw1.plus.net ok)
4 212.159.4.1 32ms 32ms 32ms TTL: 0 (ge0-0-0-22.ptn-gw1.plus.net probable bogus rDNS: No DNS)
5 212.113.11.41 32ms 34ms 32ms TTL: 0 (ge-4-1.metro2-londencyh00.London1.Level3.net ok)
6 212.113.0.118 33ms 34ms 80ms TTL: 0 (so-1-2-0.gar2.London1.Level3.net ok)
7 4.68.116.98 34ms 35ms 34ms TTL: 0 (ae-0-54.bbr2.London1.Level3.net ok)
8 209.247.9.121 173ms 171ms 181ms TTL: 0 (ae-0-0.mp1.Seattle1.Level3.net ok)
9 4.68.105.162 171ms 173ms 175ms TTL: 0 (ae-21-56.car1.Seattle1.Level3.net ok)
10 4.79.104.10 173ms 173ms 173ms TTL: 0 (No rDNS)
11 216.229.166.13 187ms 187ms 187ms TTL: 0 (No rDNS)
12 216.229.166.187 187ms 187ms 188ms TTL: 0 (No rDNS)
13 64.35.142.54 194ms 188ms 189ms TTL: 0 (advantagecomm-gw.go180.net probable bogus rDNS: No DNS)
14 66.29.138.186 202ms 180ms 191ms TTL: 47 (safespeed.org.uk ok)

I also found, by accident, that there is a www.safespeed.org

regards,
BobM


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PostPosted: Sat Apr 07, 2007 19:54 
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Roger wrote:
Test post by proxy...

... still I can't get on via the front door to here (but no problem at all with all my other regular haunts).


This is definitely worrying. Someone, somewhere has blocked Safe Speed access deliberately.

Roger, please contact your ISP ASAP and ask them.

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PostPosted: Sat Apr 07, 2007 19:55 
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bobmalcs wrote:
I also found, by accident, that there is a www.safespeed.org


Yeah. We used to own that domain. I gave email instruction to my domain registration agent to renew it and they didn't. Then someone else grabbed it. Which is annoying to say the least.

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PostPosted: Sat Apr 07, 2007 22:40 
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Which ISP are you with Roger?

I would complain to them with some fortitude.

The thought of ISPs becoming political scares the bejeezus out of me!


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PostPosted: Sun Apr 08, 2007 01:22 
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I am with f2s (Freedom2surf). I have lodged an "enquiry" on line from their service page as to why it is down. I find it hard to believe they have done it deliberately.


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PostPosted: Sun Apr 08, 2007 01:28 
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Roger wrote:
I am with f2s (Freedom2surf). I have lodged an "enquiry" on line from their service page as to why it is down.


Thanks. I'll wait to hear. If the reply is 'interesting' please let me know privately as I may try to interest the press.

Roger wrote:
I find it hard to believe they have done it deliberately.


Fingers crossed.

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PostPosted: Sun Apr 08, 2007 01:38 
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Understood re private feedback.

For the record, I received an e-mail acknowledgement which helpfully quoted back the collection of my request - as follows:
my query to F2S wrote:

Thank you for contacting Freedom2Surf Support.



We have logged your issue and aim to respond within 24 hours.



If your enquiry is urgent or we fail to respond within a reasonable
time frame please call Freedom2Surf Support on 0870 242 3759.



This message is to confirm receipt of your e-mail and does not require
a reply.




To update your question from our support site, click on the following
link or paste it into your Web browser.

Link

(long link hidden by moderator)


Question Reference No070407-000022
---------------------------------------------------------------
Summary: http://www.safespeed.org.uk
Product Level 1: Broadband
Category Level 1: Technical Support
Date Created: 07/04/2007 07.51 PM
Last Updated: 07/04/2007 07.51 PM
Status: New
ADSL Number:

Domain Name
---------------------------------------------------------------


Email Address
---------------------------------------------------------------



Discussion Thread
---------------------------------------------------------------
Customer (Roger P*****) - 07/04/2007 07.51 PM
Access to this was blocked at around 9:30AM this morning. My TRACERT gave the following:

C:\DOCUME~1\USER&gt;tracert safespeed.org.uk

Nobody else is apparently having any problems accessing this site. apparently the main servers are in Seattle.

Could you please advise? All the techies are confident that it is something to do with my ISP, ie you!

Thanks


Roger

Tracing route to safespeed.org.uk [66.29.138.186]

over a maximum of 30 hops:



1 1 ms &lt;1 ms &lt;1 ms 192.168.2.1

2 19 ms 29 ms 26 ms l1.ar10.hx4.bb.pipex.net [194.106.38.250]

3 30 ms 25 ms 14 ms ge-2-0-1.cr01.hx4.dsl.pipex.net [62.241.161.38]



4 20 ms 27 ms 27 ms 158.43.27.117

5 29 ms 27 ms 30 ms so-3-0-0.xr1.lnd2.alter.net [158.43.233.106]

6 19 ms 14 ms 29 ms so-0-1-0.TR1.LND2.ALTER.NET [146.188.7.222]

7 100 ms 103 ms 95 ms so-6-0-0.IR1.DCA4.ALTER.NET [146.188.8.169]

8 103 ms 97 ms 98 ms 0.so-1-0-0.IL1.DCA6.ALTER.NET [146.188.13.37]

9 97 ms 100 ms 99 ms 0.so-6-1-0.XT1.DCA5.ALTER.NET [152.63.42.185]

10 110 ms 113 ms 109 ms 0.so-6-0-0.BR1.DCA5.ALTER.NET [152.63.43.169]

11 176 ms 101 ms 99 ms cpr1-pos-6-2.VirginiaEquinix.savvis.net [208.173

.10.137]

12 98 ms 99 ms 154 ms bcs1-so-3-1-0.Washington.savvis.net [208.173.10.

202]

13 114 ms 112 ms 148 ms dcr1-so-4-3-0.Chicago.savvis.net [204.70.192.22]



14 157 ms 156 ms 175 ms dcr2-so-2-0-0.Denver.savvis.net [204.70.192.133]



15 145 ms 157 ms 156 ms dcr1-so-5-0-0.denver.savvis.net [204.70.192.141]



16 169 ms 171 ms 170 ms acr1-so-1-0-0.Seattle.savvis.net [204.70.193.61]



17 173 ms 169 ms 170 ms bpr3-so-0-0-0.SeattleSwitchDesign.savvis.net [20

8.172.83.61]

18 172 ms 170 ms 171 ms 208.173.50.18

19 189 ms 186 ms 183 ms 216.229.166.13

20 176 ms 185 ms 185 ms 216.229.166.187

21 398 ms 213 ms 219 ms advantagecomm-gw.go180.net [64.35.142.54]

22 * * * Request timed out.

23 * * * Request timed out.

24 * * * Request timed out.

25 * * * Request timed out.

26 * * * Request timed out.

27 * * * Request timed out.

28 * * * Request timed out.

29 * * * Request timed out.

30 * * * Request timed out.



Trace complete.


[---001:002759:29019---]


Edited to remove embedded password-containing script!


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PostPosted: Sun Apr 08, 2007 02:05 
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Just seen this on the PH thread:
Quote:
Works fine here. Sounds daft but you I'd get you friend to do the usual malware scan (Spybot S & D, AdAware SE, Windows Defender, install, update, run, reboot in to safe mode, run). Then try again; it's quite common for spyware to knakker one or two websites but leave the rest working fine.

Given the tracert routing I find this hard to believe. Nevertheless the easiest way for me to eliminate this possibility fully is to try a different PC. Stand by.....


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PostPosted: Sun Apr 08, 2007 02:26 
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Roger wrote:
Just seen this on the PH thread:
Quote:
Works fine here. Sounds daft but you I'd get you friend to do the usual malware scan (Spybot S & D, AdAware SE, Windows Defender, install, update, run, reboot in to safe mode, run). Then try again; it's quite common for spyware to knakker one or two websites but leave the rest working fine.

Given the tracert routing I find this hard to believe. Nevertheless the easiest way for me to eliminate this possibility fully is to try a different PC. Stand by.....

Nope. Had to use a proxy on a totally separate PC that had not been connected on my home network in some weeks and that, at work, accessed SS successfully last Thursday.


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PostPosted: Sun Apr 08, 2007 09:29 
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Still having to connect via proxy.


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