Safe Speed Forums

Am I the only one who is being driven nuts by these places, why do I have to repeat myself over and over again, why do I have to listen to someone who can barely speak English, I am sick to the back teeth of them.

My latest encounter was with BT engineers, could not understand the lady, and she clearly could not understand me, why do I have to put up with this shoddy service, all so BT can give someone overseas peanuts instead of having someone in the UK who can sort out your problems.

AOL, Powergen, BT, Norwich Union, 118848 Directory enquiries SOD THE BLOODY LOT OF YOU !!!

on the contrary, I have often been pleased at the quality of the spoken English I have heard in overseas call centres, especially when compared with some of the poor diction I have heard from UK based centres.

I never have a problem being understood, but then I have very little by way of an accent and try at all times not to use slang or unclear language.

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COAST Not just somewhere to keep a beach.

A young loner on a crusade to champion the cause of the innocent, the helpless, the powerless, in a world of criminals who operate above the law.

I think this post should be somewhere else.

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Oct 11 Birmingham Half Marathon. I am running for the British Heart Foundation.
http://www.justgiving.com/Rob-Taylor

Why do they always pretend to have an Anglo Saxon name?

It always makes me laugh.

maybe they think we dont notice, try speaking in a Geordie accent that totally F##cks them up

Check out Sharon.....another YouTube classic...

http://www.youtube.com/watch?v=zRjMGhzU1wE

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Speed camera policy Kills

Because ,believe it or not some people in India (, where BT broadband & broadband talk are located) are Christian and have christian (i.e quite often anglo saxon ) names.


BTW - ANYONE with problems on BT overseas call centres - i got a call back in response to a complaint on Broadband /broadband talk (- waiting 50 minutes to be told it was a server fault ,and response to broadband probs) and reading between the lines it seemed that a lot of customers are complaining about these ---so add your voice ---most of my calls to Powergen are now answered by a UK person.

and they all work in call centres apparently. Can't say I've ever met (or heard of) someone from the sub-continent called 'Steve' or 'Julie' however I've spoken to plenty of them on the phone.

My favourite question was speaking to seagate support to find out where a replacement hard drive was. They claimed they hadn't received the old one and I told them they had because I'd sent it "Royal Mail signed for" to be answered with:

"I see sir, and how would you spell the name of this courier company?"

You're lucky johnsher, most of the time i cant understand their name, far less what they are saying. And when BT charge for the priviledge i (and i suspect a lot of others ) complain.

My Godson is a Christian Indian, and his name is Nathaniel.
He now lives in Canada, but if he ever went back to India, he speaks good English, and understands our nuances. He might be an excellent candidate for a call centre!

I wouldn't expect too much of the Royal Mail getting something signed for - I did, and it turned out they had delivered my packet to a private address 3 miles away, where a foreign housekeeper was looking after the residence of an absent employer - and she signed for it, and left it on the shelf until her employers returned.
Needless to say, when I told my client the package HAD been delivered AND signed for, they did not know the name of the person who had signed for it.
Luckily, when the householder turned up, SHE returned it to the correct address in person, with an explanation, and I was spared the embarrassment of making such a "wild excuse" to the client, and developing a mutual distrust!!
NOBODY at the post office cared one bit about it - they HAD a signature, and that was all that mattered to them.
Their initials say it all really - P.O.

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Time to take responsibility for our actions.. and don't be afraid of speaking out!

Ernest - my experiences of the varied religions in India comes from my experiences in Africa - groups of trades persons were sent on something like a UN aid package --- and the high incidence of common UK names prompted me to find out more. From one Asian Gent whom i came to rely on as a friend due to his attitude to life ( OH yes - he was a Sikh ) i found out a lot of the religious bits about India,and all i met from India spoke excellent english- but these were professional people.