SafeSpeedv2 wrote:
I gather that his bed was late for delivery and he was 'messed about'. He got upset! I think he was a lot more than that to say the least!
I am surprised that he was not pleading temp insanity!
I wonder if we will see an increase for many reasons over the next few months of driver rage ... for many reasons.
It said in a report I read somewhere that his argument was that a bedroom suite he bought should have INCLUDED a mattress, not be an optional extra.
I can see why some people might wish to save a few bob by keeping their existing mattress if it were any good.
This all comes down to individual staff members though.
I bought a product in Tesco while away in Southport, only to find when I got it home that it was WAY out of date.
Without opening it, I telephoned the store to alert them to the possibility of other product on the same shelf, and since we don't get to our local Tesco, arranged at their suggestion to return it to the same store (60 miles away) the next week. I was told to open it and empty it away, keeping the container - which I did.
However, when my wife took it in, the customer service person on duty more or less accused her of returning an old empty product for a refund... then begrudgingly handed her a card with £10 credit on it!
As a consequence I then wrote a letter deploring the attitude of the staff member, and returned their £10 card by post, pointing out that I had alerted them asa courtesy, NOT to elicit any reward, and deploring the attitude of the second staff member in his actions.
I was then invited by letter to attend the store when next in Southport, and present a letter to the customer service desk.
This earned me a refund for the original product, but when I got to the check out, a staff member intercepted me, and took me through a separate check out, and I was not charged for ANY of the goods that day.
I find the best policy is not to berate the individual staff member responding to a complaint, but make it clear which individual you are blaming, so that if a pattern emerges, the shop can deal with
that individual.
Any shop or organisation worth it's salt will appreciate the opportunity to put right an error, without them being blamed as a whole. When you encounter a shop where there is NO policy to improve matter, then you can give them both barrels and criticise the policy, as well as the incident!
However too many complaints result from members of staff who are aggrieved at dodgy customers receiving more respect than hard working staff members, and they let their frustrations get the better of them. Staff who are well paid, and well trained, in a happy work environment get less complaints that those who employ cheap labour.