r11co wrote:
Nice work BW. Credit where credit is due!
Thanks, but it has occurred to me that he might not be out of the woods yet.
Although they don't revoke for failure to notify an address change, a condition occurs when a person is at a new address and points need to be added, but he or she can't be contacted because the address is out of date. Hm… DVLA could argue that this is failure to provide the licence for the points to be added, but –
a) he had explained that DVLA themselves were holding the licence when the points were set.
b) he had given DVLA information at that time about his whereabouts.
c) later, when they had got themselves sorted out, he had no way to know he had to provide the licence (that they had erroneously sent back without points added) for the points to be added on.
That is a “race condition” that the DVLA system appears to be unable to resolve! They really have no option but to cave in, but getting a bureaucratic institution to see the picture is another thing. For that reason, I would be surprised if there were no Citizen’s Charter/Ombudsman for settling these things. The DVLA only needs the slightest excuse to get in an awful pickle over things. At least with this information act, they are obliged to show a set of unambiguous procedures openly, and I am sure that will help them sort things out in the long term.