botach wrote:
Big Tone wrote:
The reason I lean towards trakgalvis is because a major part of my job is programming computerised medical devices and I can’t tell you how many times a new unit comes out which makes me feel like I’m doing the beta testing. I would like to name and shame them, but I won’t.
Been in similar situations ,and would like to think that being medical kit , the problems werem't as acute.
I could tell you stories that would make your hair curl Botach; that's if you haven't heard some already from someone you know
How something hasn’t come back to bite me I’ll never know; not because I am doing anything wrong or badly but because these systems fail and then, amongst other things, the patient has no means of attention calling. No attention calling = no nurse or carer will turn up to help them.
I don’t need to mention just how potentially life threatening that is which is why trakgalvis’s link about your life being literally in the hands of someone’s software/firmware particularly resonates with me.
There's a new piece of kit which just locks up when a certain function is used or under particular circumstances. But not since firmware upgrade 1.04 to 1.08. It's
not good and should never have got to us before thorough testing by
them – not us!
It’s an endless cycle of getting to know the bugs, quirks and work-arounds. It’s not good and I am powerless to do anything about it except complete another incident report, complain to to the manufacturer and get fobbed off...