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PostPosted: Sat Nov 11, 2006 18:31 
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I've just got a penalty charge notice for the London Congestion charge. Apparently I got the start time wrong, and despite dashing out of the zone in what I thought was good time, my mistake will cost me £50.

So I'm in a mood to fight back. I'll dig the dirt and send the information to the press. They can have their £50, but they have made an enemy.

I'd welcome any help as I work though the facts and figures. I know it doesn't cut congestion. I know it is a substantial hassle for casual visitors to pay. I reckon at least 5 minutes to log on any pay by credit card on their web site. (5 minutes * 100,000 = 1 man year. Amazing.) I know it screws up retail. I know it increases pollution. I know it has made businesses move out.

What I need now are the best references for these observations and any others. I'll start trawling, but any asistance or anecdotes would be very welcome.

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PostPosted: Sat Nov 11, 2006 18:48 
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Have you considered writing to them and explaining that you're a "confused yokel" who was down from the highlands in the big smoke for a short period and mixed up the times? If there's a non-jobsworth working there you may get away with just paying the normal charge.


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PostPosted: Sat Nov 11, 2006 18:58 
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I wonder how many people have done exactly the same thing?

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PostPosted: Sat Nov 11, 2006 19:09 
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So how does this work - if you fail to preempt with a payment you get a £50 penalty? Christ that's worse than going one stop too far on the train.


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PostPosted: Sat Nov 11, 2006 19:11 
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Is it worth visiting the ABD for starters?

http://www.abd.org.uk/london_congestion_charge.htm

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PostPosted: Sat Nov 11, 2006 19:35 
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London firms drive for congestion charge compensation

Paul, if you want me to stop supplying links, or if you want to be a bit more specific about what information you would like, say the word. I don't mind doing a bit of searching.

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PostPosted: Sat Nov 11, 2006 19:37 
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http://www.cclondon.com/pay-later.shtml
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The new Pay Next Day facility means that there is now no increase in cost if you pay between 10pm and midnight on the day of travel, and an even greater benefit is that if you forget to pay by midnight on the day of travel, you can now pay up to midnight the following charging day at a cost of £10.


It is crud.
£8 a day to be paid on the day or £18 at 1 min part midnight or a £50 fine. (if paid within 14 days)
The website is only in English.

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PostPosted: Sat Nov 11, 2006 19:55 
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correct me if I am wrong but haven't I/we already paid to drive on any of Londons streets we choose? In any other service we get compensated as consumers if the service isn't up to stratch, Londons roads (and every where else for that matter) aren't up to scratch so why do we have to pay even more to use them?

If Mr Livingstone thinks I'm going to come to London now he has his conjestion charge he should think of this. I don't need to go to London for anything and I despise using public transport, my car has only been inside M25 twice since the Congestion Charge was intoduced. I only go to London to go to concerts and would go more often if it wasn't going to cost me another £8 onto of all the tax my car already gets charged.


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PostPosted: Sat Nov 11, 2006 20:04 
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Looks like the congestion charge is one of many things where you don't get let off the first time for an honest mistake.

We live in a world where the worse is assumed.

I would say negotiate but this is a big private company where customer service doesn't exist.


Last edited by nicycle on Sat Nov 11, 2006 21:28, edited 1 time in total.

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PostPosted: Sat Nov 11, 2006 20:53 
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I can't remember last time I went to london.
But I do remember the trains and coaches from birmingham where over crowded.
I have never taken a car inside the M25, and I have no wish to. It seems too much of a pain in the arse. I do wonder how many people have been put off visting london, because of the above reason.

I once saw a programme on the telly about the congestion charge. Sum it up, lots of errors and mistakes no one to blame, public pay though the nose.

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PostPosted: Sun Nov 12, 2006 03:40 
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One thing that really gets me about the charge is the fact that hybrids and electric cars don't have to pay it. I just can't understand how they can continue to call it a congestion charge. I commute into central London every day by motorbike and congestion's as bad as ever. I'd say the main culprits are the oversized buses, taxis, white van men and Messrs. BMW, Mercedes and Audi, as well as the Chelsea tractors. Sorry to hear about your fine. Paul. I don't have to pay the charge but I still slated it when asked to do a telephone survey about it.

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PostPosted: Sun Nov 12, 2006 08:33 
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Badgerman wrote:
One thing that really gets me about the charge is the fact that hybrids and electric cars don't have to pay it.


All cars will be converted to run on Venos to help stop congestion.

(Monster Raving Loony manifesto) :jester:


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PostPosted: Sun Nov 12, 2006 12:18 
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SafeSpeed wrote:
I've just got a penalty charge notice for the London Congestion charge. Apparently I got the start time wrong, and despite dashing out of the zone in what I thought was good time, my mistake will cost me £50.


Having thought about this more, I remember getting the start time off a roadside sign. As I drove out of the zone, I was totally confident that I knew the start time was 8:30am.

- Has it ever been 8:30am?
- If I misunderstood a sign, what on earth could it have been?
- TfL says it starts at 7am. Why should it start at 7am? I always remember traffic being very free flowing until 8 or 8:15.

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PostPosted: Sun Nov 12, 2006 15:01 
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Quote:
One thing that really gets me about the charge is the fact that hybrids and electric cars don't have to pay it.


Even worse is that that cars like the hybrid Lexus GS (the one which David Cameron has) are exempt even though it has far worse fuel economy than small diesels.

It seems like all you have to say is "Hybrid" and you're automatically a nice eco-friendly driver - forget about how many miles you drive (which is a far bigger deal) or how good the fuel economy actually is. Reminds me of that "Smug Alert" South Park episode, if anyone watches that.


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PostPosted: Sun Nov 12, 2006 15:05 
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madroaduser wrote:
Reminds me of that "Smug Alert" South Park episode, if anyone watches that.


:yesyes:

An unfairly misunderstood series, that.


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PostPosted: Sun Nov 12, 2006 15:12 
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http://www.cclondon.com/signsandsymbol.shtml

All Tfl signs seem to appear clearly 7.00 a.m. start.

Just a long shot Paul, but do you think you could have jotted down the telephone no. for CC payment (starts)0845........ and somehow stored that in your subconcious?
That's the sort of daft mistake I tend to make these days. :stupidme:
Hope that is not insulting your intelligence. :bow:


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PostPosted: Sun Nov 12, 2006 15:41 
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SIRWIN wrote:
http://www.cclondon.com/signsandsymbol.shtml

All Tfl signs seem to appear clearly 7.00 a.m. start.

Just a long shot Paul, but do you think you could have jotted down the telephone no. for CC payment (starts)0845........ and somehow stored that in your subconcious?
That's the sort of daft mistake I tend to make these days. :stupidme:
Hope that is not insulting your intelligence. :bow:


No insult or offence taken - after all there must be an explanation.

But I don't think that's it. After all, I had 8:30, not 8:45. Top marks for lateral thinking though! :)

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PostPosted: Sun Nov 12, 2006 16:15 
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johnsher wrote:
Have you considered writing to them and explaining that you're a "confused yokel" who was down from the highlands in the big smoke for a short period and mixed up the times? If there's a non-jobsworth working there you may get away with just paying the normal charge.


My bold above. You must be jesting - a non-jobsworth working on congestion charging!!

You can imagine the interview. Are you a small minded jobsworth with no sense of humour? Yes. You're in then.

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PostPosted: Sun Nov 12, 2006 18:17 
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malcolmw wrote:
You can imagine the interview. Are you a small minded jobsworth with no sense of humour? Yes. You're in then.

well you never know, they might have a temp in for a day. :lol:


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PostPosted: Sun Nov 12, 2006 21:16 
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SafeSpeed wrote:
I remember getting the start time off a roadside sign. As I drove out of the zone, I was totally confident that I knew the start time was 8:30am.


Can you remember whereabouts you saw that sign? If one of us happens to pass by there in the near future we could double-check for you...


Quote:
- Has it ever been 8:30am?


Not as far as I know.

Quote:
- If I misunderstood a sign, what on earth could it have been?


I'm wondering if any of them state the finishing time as 18:30 rather than the 6:30pm as on the CC website examples? To be honest, I very rarely drive through the zone except at weekends, so I haven't taken much notice of exactly what the real signs say.

Quote:
- TfL says it starts at 7am. Why should it start at 7am? I always remember traffic being very free flowing until 8 or 8:15.


Because where Ken is concerned, logic, common sense and all forms of sane rational thinking are freely ignored if there's the slightest chance of screwing over the average motorist.

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