toltec wrote:
Our current culture is very much paper trail based, just look at the ISO 9000 certifications. Any manufacturer certification should only deal with the specific technology/engineering that is critical to their product and should not be there to teach someone how to be a mechanic. They should also be aimed to cover the same technology used across it's model range.
When it comes down to it you have a choice whether to buy a new vehicle from a particular manufacturer, if buyers decide they do not think the manufacturer offers the right product or value for money then the company will not sell their product.
The manufacturer makes a huge investment into developing a vehicle and contained technologies, they expect to make a return. Not being an economist I would take a guess that if they lose the income stream from servicing and parts then the purchase price would have to increase.
Governments getting involved could well throw a spanner in the works, particularly where they legislate for the benefit of their contributors rather than the people that elected them, that is a different discussion though.
If thats so, it's a gamble they take, in the same way supermarkets advertise loss leaders in the hope you'll be enticed in but fill a trolley with other stuff. Actually it's more than that; it's like the supermarket, once you're inside, demanding you fill a trolley with other stuff.
Or, an electronics retailer that advertises "price match", then once you're in the store point out it's actually the price of their TV+5 yr extended warranty vs. the competitors TV+ 5 yr wnty. (hello, richer sounds!)
What I want is a clear price with no hidden strings. If you want to list 2 prices, and you pay more if you don't want a service contract, thats fine. I'll consider both and make a choice.
Quote:
Consider maintaining the paint warranty as a form of insurance that you are free to take up or not. Think of it this way, if you had the option of pre-paying for the paint inspections at the time of purchase would you have done so? I cannot speak for paint finishes, however electronic systems either seem to fail early in their lifetime due to a gross manufacturing fault or towards the end of their lifetime due cumulative use or ageing (thermal cycling, mechanical shock, insulation breakdown, etc.). By making maintaining the paint warranty an ongoing expense the manufacturer has spread the cost and you only have to pay for it while you own the vehicle. You have to decide if you want to cover the initial lifetime, all of it or play the odds that no fault will occur.
Oh, it's more that it's just another insidious piece of small print not mentioned in the "6 year paint warranty!!!" advert, a lever to get you back in the dealership for servicing rather than make two trips, something they can use to "sting" the people who didn't go back to MB for servicing, rather than let you buy a product and decide what
you want to do with it.